Introduction
At RAC, we prioritise delivering an excellent experience to all our valued stakeholders. We are dedicated to continuously improving our services and ensuring fair, transparent, and efficient processes for every claimant and partner. This Client Charter reflects our key commitments and service standards, reinforcing our pledge to provide reliable and consistently high-quality service to the public.
ACQUISITION AND DISPOSAL OF ASSETS
The acquisition and disposal of railway infrastructure assets through tender and quotations will be processed within 180 days
RENTAL AND WAYLEAVE
Applications for rental of railway land and wayleave will be processed within 60 days
LEASE
Applications for lease of railway land will be processed within 90 days
DEVELOPMENT
Applications for development on railway land will be processed within 180 days